If you need assistance with an order you've made or would like to discuss creating a customised order, please complete the form below and we will respond to you as soon as we can.

If your enquiry relates to a photo projection necklace or bracelet, personalised image jewellery, or an order number beginning with PP1, please note that these products have never been sold or offered by Aeternum Jewellery LTD. Orders of this type were not placed through this website, and unfortunately we’re unable to access, track, or assist with them. In these cases, we recommend contacting your bank or card provider directly for further assistance.