Frequently Asked Questions

Is Aeternum Jewellery based in the UK?

Yes, Aeternum Jewellery is a UK-based luxury jewellery brand. We take pride in our British craftsmanship and commitment to delivering excellence.

What types of jewellery does Aeternum Jewellery offer?

Aeternum Jewellery offers a wide range of luxurious jewellery, including rings, earrings, necklaces, and precious metal ear tunnels.

What sets your jewellery brand apart from others?

At Aeternum Jewellery, we believe in the unique and personal touch that sets us apart in the world of jewellery. Here's what makes us stand out:

Small UK-Based Brand:

  • We are a small, UK-based brand, and every order placed with us holds significant meaning. Your support directly impacts our craft and fuels our passion for creating exquisite jewellery.

Uncompromising Pride in Craftsmanship:

  • We take immense pride in every piece of jewellery we create. Craftsmanship and attention to detail are at the heart of our brand, ensuring that each item is a work of art.

Customer Satisfaction as Our Priority:

  • Your satisfaction is our ultimate goal. We go above and beyond to ensure that you have a memorable shopping experience and receive jewellery that exceeds your expectations.

Unique Design Inspiration:

  • We strive to bridge the gap between the alternative fashion market and the luxury jewellery industry. Our designs and inspirations reflect this fusion, resulting in pieces that are distinctive and stand out from the crowd.

We appreciate your support and the opportunity to share our passion for crafting jewellery that is as unique as you are. Thank you for choosing Aeternum Jewellery as your trusted source for exquisite, handcrafted jewellery that transcends traditional boundaries.

Are all items made to order?

Yes, every piece of jewellery we offer is meticulously handcrafted and made to order. We do not mass-produce or stock items. This ensures that you receive a unique, one-of-a-kind piece that meets your specific preferences and requirements.

What materials are your jewellery pieces made from?

At Aeternum Jewellery, we are committed to crafting exquisite jewellery using the finest materials. Here's an overview of what you can expect from our jewellery pieces:

Precious Metals:

  • We exclusively use precious metals in our creations, such as gold and silver. These materials are chosen for their enduring beauty and quality.

Ethically Sourced Diamonds & Gemstones:

  • Our diamonds and gemstones are ethically sourced, and we proudly offer GIA certified diamonds for stones over 0.30 carats.
  • Ethical sourcing ensures that the materials used in our jewellery are obtained through responsible and sustainable practices.

Resin Enamel:

  • Some of our pieces may incorporate elements of resin enamel, adding unique and intricate details to select designs.

Our dedication to using premium materials reflects our commitment to providing you with jewellery of exceptional quality and craftsmanship. If you have any specific questions about the materials used in a particular piece, please don't hesitate to reach out to us.

How can I place an order on your Shopify store?

Ordering from Aeternum Jewellery is easy and convenient. Here's a step-by-step guide to placing your order:

  1. Browse Our Collection: Explore our exquisite range of bespoke gold and silver jewellery, and simply click on the product you love, to view more details.
  2. Customise Your Selection: If you'd like to customise a piece or request a bespoke order, visit the "Bespoke Orders" section and fill out the order form with your preferences and ideas.
  3. Add to Cart: Once you've chosen your items, click the "Add to Cart" button. You can continue shopping or proceed to checkout.
  4. Review Your Cart: Review the items in your cart to ensure they are correct.
  5. Checkout: Click on the "Checkout" button to enter your shipping and payment information. If you have any special instructions or requests, you can add them in the provided field.
  6. Payment: Select your preferred payment method. We accept various payment options, including PayPal, which offers payment plans.
  7. Place Your Order: After reviewing your order details, click "Place Order" to confirm your purchase.
  8. Order Confirmation: You will receive an order confirmation email with the details of your purchase.

Once your order is placed, we will begin crafting your unique piece, and we'll keep you updated on its progress. If you have any questions or encounter any issues during the ordering process, please feel free to contact us through the contact form on our website.

What is the turnaround time for orders?

The turnaround time for our made-to-order jewellery is typically 2 to 3 weeks. Each piece is crafted with precision and care to meet our high-quality standards.

How can I request a custom order from Aeternum Jewellery?

We're delighted to help you bring your unique jewellery vision to life! To request a custom order, please follow these simple steps:

  • Visit our website and navigate to the "Bespoke Orders" section.
  • Fill out the Bespoke order form, providing details such as your budget, preferred precious metals (e.g., gold, silver), and a description of your idea or design concept.

We will review your request and get in touch with you to discuss the possibilities and provide you with a personalised quote. We take great pride in crafting bespoke jewellery that reflects your individual style and preferences.

Can I cancel or modify my order after placing it?

Yes, we understand that circumstances may change after you place your order. Here's what you need to know about cancelling or modifying your order:

Cancellation:

  • Orders can be cancelled, but we request that you do so promptly.
  • Since our items are made to order, there is a short window of time available for cancellation before we begin crafting your piece.
  • To cancel your order, please contact us as soon as possible through the contact form on our website. We will do our best to accommodate your request.

Modifications:

  • If you need to make modifications to your order, such as changing the size or design, please reach out to us promptly.
  • We will assess the feasibility of the requested modifications based on the progress of your order and our crafting process.
  • While we will make every effort to accommodate your changes, there may be limitations due to the bespoke nature of our products.

Do you offer international shipping?

Yes, we are delighted to offer international shipping for all our items. However, there are a few important details to keep in mind:

International Shipping:

  • We ship our exquisite jewellery worldwide, so you can enjoy our creations no matter where you are located.

Customs Fees:

  • Please be aware that when shipping internationally, customs fees, taxes, or import duties may be incurred. These fees are the responsibility of the recipient and are determined by the customs authorities of your country.

Shipping Times:

  • Rough estimates of shipping times can be found in the product descriptions.
  • It's important to note that as a UK-based company, some delay in delivery should be expected when shipping internationally due to customs processing and international shipping logistics.

Do you offer expedited shipping options?

Yes, we offer expedited shipping for orders over £500. These orders will be fully insured and delivered to you as quickly as possible. Shipping costs and delivery times may vary based on location, so please refer to the product listings for specific shipping guidelines.

What are the shipping options for orders below £500?

For orders below £500, we offer standard shipping, with shipping costs and delivery times varying based on your location. Detailed shipping information can be found on the product listings.

How can I track my order?

At Aeternum Jewellery, we understand the importance of keeping you informed about your order's status. Here's how you can track your order:

  1. Order Completion: We'll craft your bespoke jewellery piece with care, ensuring it meets our high-quality standards. Once your order is complete and has been posted, we will send you an email notification.
  2. Tracking Information: This email will contain your tracking information and a link to the shipping carrier's website. You can use this information to track the progress of your order and estimate its delivery date.
  3. Stay Updated: We recommend checking your email regularly for updates on your order's status. If you have any questions or concerns about tracking your order, please don't hesitate to reach out to us via the contact form on our website.

What is your return/exchange policy?

At Aeternum Jewellery, we strive to provide you with exceptional jewellery that you'll cherish. Here's an overview of our return and exchange policy:

General Returns Policy:

  • We accept returns and exchanges only for items that are faulty or damaged upon receipt.

Exceptions:

  • Returns or exchanges cannot be accepted if an incorrect finger size for a ring or gauge size for an ear tunnel is provided during the order placement.
  • It is the customer's responsibility to ensure the accuracy of these measurements before placing an order.

Resizing and Exchange Options:

  • If you find that your ring or ear tunnel doesn't fit due to incorrect sizing provided, we can offer resizing or an exchange for the correct size.
  • Please note that resizing or exchanging for the correct size will incur additional costs, which will be communicated to you before proceeding.

Faulty Items:

  • If you receive a faulty or damaged item, please contact us through the contact form on our website within 14 days of receiving the item.
  • We will provide instructions for returning the faulty item, and upon receipt, we will either replace it or issue a refund, depending on your preference.

Special Circumstances:

  • In certain exceptional circumstances where there has been prior communication and agreement, we may consider accepting a return or exchange.
  • Please reach out to us to discuss your specific situation.

We value your satisfaction and aim to provide you with exquisite jewellery that meets your expectations. If you have any questions or need assistance with returns or exchanges, please don't hesitate to get in touch.

How can I enquire about returns or exchanges?

If you have any concerns or wish to initiate a return or exchange, please contact us through our contact form. We will be more than happy to assist you with the process.

How do I care for and clean my jewellery?

Taking proper care of your precious jewellery ensures its longevity and maintains its radiant beauty. Here are some tips on how to care for and clean your jewellery from Aeternum Jewellery:

General Care:

  • Remove your jewellery before engaging in activities like swimming, exercising, or household chores to prevent damage.
  • Avoid exposing your jewellery to harsh chemicals, perfumes, and lotions, as they can affect the finish and lustre of the materials.

Cleaning Tips:

  • Gently wipe your jewellery with a soft, lint-free cloth after wearing it to remove oils, sweat, and debris.
  • For more thorough cleaning, mix a mild soap with lukewarm water and use a soft brush or a cotton swab to gently clean hard-to-reach areas.
  • Rinse the jewellery in clean water and pat it dry with a soft cloth. Ensure that your jewellery is completely dry before storing it.

Storage:

  • Store your jewellery in a cool, dry place away from direct sunlight and heat.
  • To prevent scratches and tangling, keep individual pieces separate from one another. You can use jewellery pouches, boxes, or dividers for storage.

Special Care for Gemstones:

  • Be cautious when cleaning jewellery with gemstones. Some gemstones, like pearls and opals, require special care. Consult a professional jeweller if you're unsure.

Maintenance:

  • We recommend having your jewellery professionally inspected and cleaned periodically to check for any loose stones or signs of wear.

By following these care and cleaning guidelines, you can enjoy your Aeternum Jewellery pieces for years to come. If you have any specific questions or concerns about caring for your jewellery, please feel free to reach out to us through the contact form on our website.

How do I care for precious metal ear tunnels?

Proper care is essential to maintain the beauty and quality of your precious metal ear tunnels. To ensure their longevity, clean them regularly with warm soapy water, and a soft cloth, and allow them to fully dry before wear. Avoid exposure to chemicals, lotions, and perfumes, and store them in a safe and dry place when not in use.

Do you offer financing options for your jewellery purchases?

Currently, Aeternum Jewellery does not offer in-house financing options for jewellery purchases. However, we are actively exploring various financing solutions to provide our valued customers with flexible payment options.

In the meantime, if you choose to pay for your jewellery using PayPal, you may have access to PayPal's payment plans. PayPal offers a range of payment options, including interest-free instalment plans, which can make it more convenient to acquire your desired pieces of luxury jewellery. Please check with PayPal for their available financing options and terms.

We are committed to enhancing your shopping experience, and we will keep our customers updated on any new financing options that become available through Aeternum Jewellery. Your satisfaction remains our top priority, and we aim to provide you with the best possible options for acquiring our exquisite jewellery.

Are there any upcoming sales or promotions?

At Aeternum Jewellery, we have a distinct approach to pricing and promotions. We do not believe in offering sales or promotions. Here's why:

Our Commitment to Value:

  • We take pride in the quality and craftsmanship of our jewellery. Our prices reflect the inherent value of our pieces, and we are dedicated to providing you with exceptional value every day.

Fairness to All Customers:

  • We believe that every customer should receive the same level of service and value, regardless of when they make a purchase. Offering discounts can feel unfair to those who have previously purchased our jewellery at full price.

Preserving Our Brand Integrity:

  • Sales and promotions can sometimes diminish the perception of a brand's value. We are committed to maintaining the premium quality and reputation of Aeternum Jewellery.

While we do not offer sales or promotions, our focus is on consistently delivering exquisite, handcrafted jewellery that stands the test of time. Your satisfaction and trust in our brand mean the world to us.

If you have any further questions or need assistance with your order, please do not hesitate to contact us. We are dedicated to providing you with a memorable shopping experience and timeless, exquisite jewellery pieces that you'll cherish for a lifetime. Thank you for choosing Aeternum Jewellery for your jewellery needs.